Training brings awareness and knowledge to a point, but it rarely embeds new behaviour on its own. Before comparing small business employee training providers on course titles and credentials, it is worth asking what will be different in six weeks, and who is responsible for making sure of it.

Ask yourself what you have seen, what impact it has had, and what standard or expectation is not being met. Keep it concrete. If the issue is missed deadlines, point to the deadlines missed and the effect on the team or client. If the issue is inconsistent leadership, describe the pattern and the consequences. Evidence lowers defensiveness because it reduces ambiguity.